Returns Policy

30-Day Money-Back Guarantee

Every Luna order is backed by a 30-day money-back guarantee. If you're not satisfied with your Hair Dryer Brush Volumizer, you may return it within 30 days of delivery for a full refund of the product price.

How to Start a Return

1. Contact us through our contact page within 30 days of receiving your order, with your order number and the reason for the return.
2. We'll reply with a return authorization and the return shipping address.
3. Pack the product securely in its original packaging, including all accessories.
4. Ship the package using a tracked shipping service and keep your tracking number.
5. Once we receive and inspect the return, your refund is processed to the original payment method within 5–10 business days.

Return Conditions

• Items must be returned within 30 days of delivery.
• The product should be in its original condition and packaging with all accessories included.
• Reasonable signs of use from a trial period are acceptable — that's what the guarantee is for.
• Shipping charges are non-refundable unless the return is due to a defect or our error.

Damaged or Defective Items

If your Hair Dryer Brush Volumizer arrives damaged or defective, contact us within 7 days of delivery with a photo of the issue and your order number. We'll arrange a free replacement or a full refund — no return shipping required for confirmed defects.

Refund Timing

Refunds are issued to the original payment method once the returned item is received and inspected. Most refunds appear on your account within 5–10 business days, depending on your bank or card issuer.